Improve Location service

Modified on Thu, 5 Oct, 2023 at 2:39 PM

The location service depends on many parameters. To efficiently locate other family members, a few requirements are needed on their device.


If the device you want to locate is an iOS:
- Good network coverage (WiFi helps)
- "Power Saving" device function disabled
- location access enabled (Settings -> Privacy-> Location Services-> On)
- location-enabled for FamilyWall (Settings -> scroll down to FamilyWall -> Location -> Always)
If the device you want to locate is an Android :
- Good network coverage (WiFi helps)
- the location on from the device settings, Locating method set to High accuracy
- "Power Saving" device function disabled
- location access enabled (Settings -> Apps -> FamilyWall -> Permissions -> Location )

Hopefully, these actions will improve your location experience. If you still encounter problems, please contact us by clicking here. We would love to help you! 

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